FAQ's
Q: WILL I RECEIVE THE SAME PRODUCT THAT I SEE IN THE PHOTO?
Ans: Yes, except in the case of products which are handcrafted, in which there may be slight differences in the final product.
Q: HOW DO I RECOVER MY FORGOTTEN PASSWORD?
Ans: If you have forgotten your password, you can recover it in the “Forget Password" section. You will receive an email with your new password.
Q: HOW CAN I BE SURE THAT I'VE MADE MY PURCHASE CORRECTLY?
Ans: Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service.
Q: WHAT ARE THE DELIVERY CHARGES?
Ans: Delivery charges vary by country, depending on the weight of the package. Charges are confirmed at the time of the order.
Q: WHAT IF THE PRODUCT I WANT IS OUT OF STOCK?
Ans: If a product runs out, it will either not be visible on the website or it will be marked as “Out of Stock”. An order may only be placed once the product shows as “Available” on the website
Q: HOW MANY TIMES WILL THE COURIER AGENT ATTEMPT TO DELIVER MY ORDER IN CASE I AM UNAVAILABLE TO RECEIVE IT?
Ans: Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, country and area code is mentioned clearly while placing an order. On the second failed attempt, the item will be returned to us.
Ans: Yes, except in the case of products which are handcrafted, in which there may be slight differences in the final product.
Q: HOW DO I RECOVER MY FORGOTTEN PASSWORD?
Ans: If you have forgotten your password, you can recover it in the “Forget Password" section. You will receive an email with your new password.
Q: HOW CAN I BE SURE THAT I'VE MADE MY PURCHASE CORRECTLY?
Ans: Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service.
Q: WHAT ARE THE DELIVERY CHARGES?
Ans: Delivery charges vary by country, depending on the weight of the package. Charges are confirmed at the time of the order.
Q: WHAT IF THE PRODUCT I WANT IS OUT OF STOCK?
Ans: If a product runs out, it will either not be visible on the website or it will be marked as “Out of Stock”. An order may only be placed once the product shows as “Available” on the website
Q: HOW MANY TIMES WILL THE COURIER AGENT ATTEMPT TO DELIVER MY ORDER IN CASE I AM UNAVAILABLE TO RECEIVE IT?
Ans: Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, country and area code is mentioned clearly while placing an order. On the second failed attempt, the item will be returned to us.